WE CRAFT ELEGANT SOLUTIONS WITH GREAT PEOPLE AND SOLID STRATEGIES
I-CONSULT can adapt to many roles beyond just customer support Our background focuses on systemizing human interaction for optimal results
- Frontline Support
- Welcome Calls
- Feedback Calls
- Customer Upselling
- Lead Prospecting
- Lead Qualification
- Tailored Cold Emailing
- Appointment Setting
- Social Media Indexing
- Account Approval
- Content Filtering
- Reported Content Handling
- Data Entry
- Analytic Reporting
- Internet Research
- Support Personnel
We’re experienced squad when it comes to slicing through inbound issues from your customer base. We’ll utilize your existing documentation or knowledge base to create a complete onboarding guide for your support team. Our goal is to solve as many issues and questions that your customers have about your product or service in the shortest amount of time. Any serious issues or bugs will be immediately escalated to the appropriate team.
Dr. James Oldroyd did some research into what it takes to convert more trial signups into paying customers and raving fans. He discovered that if you called a lead within five minutes of them opening your email that the chances of reaching the lead was 100 times greater than if you called them 30 minutes after they signed up. We’ll contact your new users within that magic five-minute window while you watch your adoption rate soar.
Steli Efti, the founder of close.io, wrote this article about user activation rates. He argues that more startups should be calling their new users. Why? Because doing so establishes a relationship with that user and gives you insight into your customer base.
Let us make those calls for you. We’re affordable and we can scale our services as your needs change.
Our support specialist is always observant of his or her surroundings. Your specialists will listen to how your users are utilizing your app and offer benefits and discounts such as early upgrades to those that are reaching plan limits and likely to convert.
That support call just turned into an increase in service for the customer and an increase in revenue for you.
Technical Support Service
Knowledgeable and personable technical support ready to go above and beyond to solve the toughest technical problems.
Chat Support Service
Customers have the option to receive instant attention through our cost-effective chat support services.
Email Support Service
Fast, accurate and personalized email responses to ensure that every customer feels heard and acknowledged.
Inbound Call Center Services
High quality customer support that will make your company stand out from the competition.
Phone Support Service